Privacy & data processing
About the data processing
Below you can read how we process your data, where we save it, what security techniques we use and for whom the data are transparent.
Our webshop has been developed with software from Prestashop. Personal data that you make available to us for the benefit of our services will not be shared with this party.
We use web hosting and email services from a reliable hosting company (for security reasons we do not mention the company name); hereinafter referred to as 'hosting company'. The hosting company processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. The hosting company has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. The hosting company is obliged to observe secrecy on the grounds of the agreement.
Email and mailing lists
We use the services of the hosting company mentioned above for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. The hosting company does not have access to our mailbox and we treat all our email traffic confidentially.
To handle some of the payments in our web shop, we use the platforms of SISOW, PAYPAL and the Rabobank. The companies mentioned process your name, address and residence details and your payment details such as your bank account or credit card number. These payment providers have taken appropriate technical and organizational measures to protect your personal data. These companies retain the right to use your data to further improve the service and to share (anonymised) data with third parties. In the case of an application for a deferred payment (credit facility), the companies mentioned share personal information and information regarding your financial position with credit rating agencies. All providers mentioned above guarantee this with regard to the protection of your personal data and are also applicable to the parts of the services of the mentioned companies for which they engage third parties. The companies mentioned do not save your data for longer than is permitted under the legal terms.
We collect reviews via the platform of DTG; hereinafter referred to as 'assessment platform'. If you leave a review via the assessment platform then you are obliged to provide your name, place of residence and email address. The assessment platform shares this information with us so that we can link the review to your order. The assessment platform also publishes your name and place of residence on your own website. In some cases, the assessment platform may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and email address and information regarding your order with the assessment platform. They only use this information for the purpose of inviting you to leave a review. The assessment platform has taken appropriate technical and organizational measures to protect your personal data. The assessment platform reserves the right to use third parties for the provision of the service, for this we have given permission to the assessment platform. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which the assessment platform engages third parties.
Shipping and logistics
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL and the Deutsche Post to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with these carriers. These carriers use this information only for the purpose of executing the agreement. In the event that these carriers call in subcontractors, these carriers will also provide your data to these parties.
Invoicing and accounting
We use the services of Unit4 to keep track of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for managing sales invoices. Your personal data is sent and stored protected. Unit4 is obliged to observe secrecy and will treat your information confidentially. Unit4 does not use your personal data for purposes other than those described above.
External sales channels
We sell (a part of) our articles through the platforms of Marktplaats.nl, Ebay, Facebook and Google Shopping. If you place an order via one of these platforms, the platform concerned will share your order and personal details with us. We use this information to process your order. We treat your information confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later date - other than at your request - we will ask you explicitly for this. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data.
Participation in tax and criminal investigation
In such cases, Automotive Literature Europe can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
We keep your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for forgiveness. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in connection with your assignment.
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
In principle, in order to prevent misuse, we will only send copies and copies of your information to your already known email address. In the event that you wish to receive the data at a different email address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request for forgiveness we administer anonymous data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.
You have the right to file a complaint at any time to the Autoriteit Persoonsgegevens if you suspect that we are using your personal information in the wrong way.
Right of inspection
You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, including the category under which we have stored this data.
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the email address known to us.
Right to restriction of processing
You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you confirmation at the email address known to us that the data until you cancel the restriction will no longer be processed.
Right of transferability
You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you, performed by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In some cases you have the right to object to the processing of your personal data by or on behalf of Automotive Literature Europe. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then discontinue the processing permanently.
You also have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.
All information regarding cookies we have included in a separate document on our website, you can find this via this link: cookies
Contact detailsAutomotive Literature Europe
Phone: +31 535 722 518 | Mobile: +31 610 275 413
Tolstraat 31 | 7482 DC Haaksbergen
P.O. BOX 487 | 7500 AL Enschede